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support
How can we help?
Write to us and we'll answer by email. Before that, take a look at the quick answers below: a lot gets solved in a minute.
support@todonex.com
Tell us what happened and on which device and, if you can, send a screenshot. It helps us solve it faster.
Quick answers
I didn't get the confirmation
Check your spam folder or ask for another confirmation email.
Resend confirmationI want Premium
Choose monthly or yearly and pay by card.
See the plansAlready have an account?
From the app, your message arrives with your account details, so you don't have to explain who you are.
How do I cancel my Premium subscription?
In the app, open Manage Account and tap Cancel subscription. You keep Premium until the end of the period you've already paid for, then go back to the free plan without losing your lists.
Can I get a refund?
Yes. Within 7 days of subscribing to Premium, you can change your mind and we'll refund the full amount. Just write to support@todonex.com from your account's email address or use Support in the app. This applies to each new subscription, not to automatic renewals.
How do I delete my account?
In the app, open Manage Account and use Delete account. Your lists, tasks, photo and profile data are erased right away, and any active subscription is canceled along with it.
How do I install Todonex on my phone?
On Android, open app.todonex.com in Chrome, tap the menu (⋮) and then Install app. On iPhone, open it in Safari, tap Share and then Add to Home Screen.
My reminders don't arrive. What should I do?
In the app, open Settings and turn on Sound & Notifications, allowing them when the browser asks. On iPhone, notifications only work with the app installed on the Home Screen.
Can I get a copy of my data?
Yes. Write to support@todonex.com from your account's email address and we'll send you a copy of your data, as Brazil's data protection law (LGPD) guarantees.